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Macy's, Inc Support Ticket - Not honoring gaurantee

Macy's, Inc Support Ticket

Not honoring gaurantee - customer service is bad

Created By: countingstar's Picture countingstar Last Reply: countingstar's Picture countingstar
Priority Level: [High] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: N/A Replies: 0
Product: customer service is bad

I ordered a Christmas gift with a guaranteed Christmas delivery. I inquired on it 2 days before Christmas with no reply. I was told the day after Christmas this item was on backorder and did not qualify for Macy's guarantee........I was Never told of backorder, which I told customer service and still Macy's does not honor their guarantee.


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